Please review our courses page which may provide answers to any questions that you may have.

1). How long is a course?

The time length of a course is dependent on the amount of lessons and timeframe chosen.

Usually, online courses are 40 instructor- led lessons taken over a 10-week period or can be on an intensive basis fulfilled in 1 week.

Whereas, private courses are also 40 lessons but are only available on an intensive basis of 1 week.

To pass a course, exams will be provided at the end. The completion time of the exams is dependent on the individual course itself.


2). What kind of courses do you offer?

We provide general language courses and business language courses which are tailored to your individual needs.

Course content is curated in mind of your language level and requests. Courses can be individual or in groups dependent that all learners are at the same level. 

3). How do I book a course?

If you wish to enroll in a course with us- please contact us directly for available courses and pricing along with any questions you may have.

You can contact us via our contact page, email or telephone.

Subject to a course booking being confirmed- we shall invoice you for the course and the course shall begin on the agreed date specified when an upfront payment has being received.


4). What can I expect from the course?

Your course will be curated and ran by our instructors that are highly-trained and experienced and most importantly shall teach in their mother tongue for full immersion in your language learning. 

Usually there are 40 lessons, made up of 10 different chapters. Lessons are 45 minutes each and cover all cognitive learning skills with the support of interactive learning material. You can expect to be challenged, with an online portal offering extra learning materials and homework.

Guidance and support will be offered by our instructors whom shall provide professional feedback at the end of every lesson and answer any questions related to the course.

At the end of most courses you will sit tests which upon successful completion learners will receive a digital certificate and a written report card detailing your achievements and how to improve further.


5). How do online courses work?

Once your online course booking has been booked and confirmed by us- you will be given access to our online learning platform and course page.

On the course page- you will be provided instructions by your instructor on what to expect throughout your course.

Online courses are assigned with instructor-led lessons which take place via Zoom or an equivalent online platform.

Mid-way and at the end of the course you will receive a report card from your instructor detailing your progress. At the end of most courses,you will be asked to complete exams which upon successful completion will result in a digital certificate awarded.


6). How do in-person courses work?

Please note we are not currently providing in-person services due to Covid-19 social distancing measures. 

Once your course booking has been booked and confirmed by us- you will be given access to our online learning platform and course page.

On the course page- you will be provided instructions by your instructor on what to expect throughout your course.

Lessons for your course can take place at our office, in-house or at a chosen venue which will be agreed prior to your booking.

Depending on course dynamics, lessons can be participated individually, in pairs, groups or classes up to 14 learners depending on your preference. Individual lessons are 45 minutes in length.

In-person courses are only available on an intensive basis usually consisting of 40 lessons per week.


7). I can’t find the course that I want- what should I do?

If you are unable to find the course that you are looking for then you should seek to contact us via our contact page.

By doing so, please state exactly what type of course you are looking for and we shall try to help with your request.

Please review our translation page which may provide answers to any questions that you may have.

1). What translation services do you provide?

We provide manual translations from any worldwide language on request, editing of text and design as well as proofreading and localisation services.

Our services can be of use for all personal, corporate and academic purposes.


2). What languages do you provide translation services in?

We currently specialise in over 30 international languages but we aim to provide any language translation on request.


3). Who shall translate our work?

Your work is translated by certified translators with relevant qualifications and experience in proofreading and translation.


4). How long will the project take?

The timeframe for translations is dependent on the workload assigned. We aim to provide a prompt service and to meet your timeframe, but we assign realistic completion times which ensures good time for quality input by our translators.

We offer fast or competitive translations depending on your urgency for the task to be completed.


5). How is the price of your translation services determined?

The price of the translation is determined on the language, word-count, scale of work and timeframe for completion.

Please review our interpreting page which may provide answers to any questions that you may have.

1). What interpreting services do you provide?

We provide interpretation services online and by telephone.
We provide tailored services for all personal, corporate and education purposes.

Please note we are not currently providing in-person services due to Covid-19 social distancing measures. 


2). What languages do you provide interpretation services in?

We currently specialise in over 30 international languages but we aim to provide any language translation on request.


3). Who shall interpret for us?

Your interpretation is provided by certified interpreters with relevant qualifications and experience in interpreting.


4). How long is an interpretation?

The timeframe for interpretations is dependent on the request and the workload assigned.

5). How is the price of your interpreting services determined?

The price of the interpretation is usually determined on the time, language, specialism and timeframe for completion. 

For most pre-arranged interpretation services we bill by the hour in which we ask for a payment upfront. If the interpretation takes longer than originally planned we shall invoice for additional time after the interpretation which is expected to be paid within 14 days.

1). What payment methods do you accept?

When a service is agreed- you will be sent an invoice with billing options. We accept bank transfers (international/domestic (UK)) or card payment in which a link will be provided via your invoice.

For urgent projects- we recommend that you pay by debit/credit card. Bank transfers can take 3-5 days to clear depending on your bank and whether it is an international transfer.

Unfortunately, we do not accept PayPal payments at this time.


 

Please review our cancellation policies page which may provide answers to any questions that you may have.

1). I want to cancel my service purchased- do I get a refund?

If you have purchased a service with us- please refer to your Service Level Agreement (SLA) and/or Terms & Conditions that has been agreed with you prior to your paid service starting. 

Certain services may not be entitled to a refund as the project kick-starts straightaway after purchasing.


 

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