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Cancellation Policy

Please read our cancellation policies before making a purchase.

 

Overview

A clear guideline    

Before making any purchases of our services we strongly urge that you take a look at our T&Cs and cancellation policies. The policies that we have in place are legally binding to protect both our company and customers interests.
Below, you will find that we uphold different cancellation policies for our different services. The terms shall explain grants of cancellation and refund in full detail.
Please note that if you are a provided a specified signed contract; please refer to your signed contract which will state in full detail our cancellation and refund terms.
If you are in need of further assistance or wish to make a cancellation please contact us.

Private Services    

Due to the nature of private services, the requirement to plan travel arrangements,  lessons, courses and consultations must be cancelled at least 30 days before the lesson starts. Learners will be entitled to a partial-refund, expecting to cover the costs of travel arrangements (transport + accommodation) and pay a 15% admin surcharge.
If private services are cancelled 30 days before the service is scheduled to begin, you shall not be entitled to a refund.
It is not possible to reschedule private services, as we procure travel arrangements upon confirmation of booking. We suggest that if you are unable to attend that you gift your service to another learner or opt to take our online services instead. 

Lesson Cancellations

Online Lessons    

Time Online Lesson Cancellation
+ 48 hours
Learners must cancel their lesson 48 hours after full purchase in order to receive a refund. It is possible to reschedule once at least 48 hours before the lesson begins if you are unable to attend.
0-48 hours
  • Learners that choose to cancel or reschedule 48 hours or under before the lesson begins will not be entitled to a refund.
  • If the lesson is booked within 48 hours of starting; the learner will not be entitled to a refund.
Lesson Duration
Learners are unable to gain a refund throughout the lesson or after it is has finished.
No Show
If the learner is scheduled for a lesson and chooses not to attend the lesson, they will not be entitled to a refund.
If the instructor is absent for the lesson, then the lesson shall be rescheduled.
To book our online lessons- please book via our booking form.

Course Cancellations

Online Courses   

Time Online Course Cancellation
+ 28 days Learners must cancel or reschedule at least 28 days before the course was booked to receive a full refund or confirmation of new scheduled fixture.
0-28 days Learners that chose to cancel or reschedule within 28 days of the course scheduled start shall not be entitled to a refund.

Courses that are booked within 28 days to the scheduled start date will not be able to be rescheduled or refunded.

Course Duration Learners are unable to gain a refund throughout the course and after it has finished.
No Show If the learner is scheduled for a consultation and chooses not to attend the course, they will not be entitled to a refund.
If the instructor is absent for the course, then the lesson shall be rescheduled.
To book our online courses- please book via our course booking form.

Consultation Cancellations

Online Consultations    

Time Online Consultation Cancellations
+ 1 week Learners must cancel or reschedule at least 1 week before the consultation was booked to receive a full refund or confirmation of new scheduled fixture.
0- 1 week Learners that chose to cancel or reschedule within 7 days of the consultation scheduled start shall not be entitled to a refund.

Consultations that are booked within 1 week to the scheduled start date will not be able to be rescheduled or refunded.

Consultation Duration Learners are unable to gain a refund throughout the consultation and after it has finished.
No Show If the learner is scheduled for a consultation and chooses not to attend the consultation, they will not be entitled to a refund.

If the instructor is absent for the consultation, then the lesson shall be rescheduled.

To book online consultations- please book via our consultation booking form.

Translation Cancellations

All Translation Services    

For all of our translation services if a customer wishes to cancel they shall not be entitled to a refund due to the nature of the work. Procurement and work for translation services begins immediately upon purchase.
For this reason, we do not provide any refunds for our translation services. We shall only provide a refund if we are unable to provide the service originally paid for.
To book our translation services- please book via our translation booking form.
Copyright © Learn Native Ltd 2018. Company Reg No: 11039115
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