A Clear Guideline

Before making any purchase of our services, we strongly recommend that you take a look at our T&Cs and cancellation policies. The policies that we have in place are legally binding to protect both our company and your interests.

Below, you will find that we uphold different cancellation policies for our different services. The terms explain grants of cancellation and refund clearly.

Please note that if you are provided a Service Level Agreement (SLA), please refer to your signed contract which will state in full detail our cancellation and refund terms.

If you are in need of further assistance or wish to make a cancellation please contact us.

In-Person Services

Due to the nature of private services, (the requirement to plan travel arrangements for the linguist and other related teaching material costs,) lessons, courses and consultations must be cancelled at least 28 days before the service starts. Customers will be entitled to a partial refund to accommodate travel costs and a 15% admin surcharge.

If private services are not cancelled 28 days before the service is scheduled to begin, you shall not be entitled to a refund.

It is not possible to reschedule private services, as we procure travel arrangements upon confirmation of booking. We suggest that if you are unable to attend private lessons, you gift your service to another learner or opt to use our online services instead. 

Online Services

Course Cancellations

Our online course cancellation policy is as follows:

28 days or less before course startsNo refund
29 days or more before course startsRefund

Interpreting Cancellations

Online & Telephone Interpretations

Our online interpretation cancellation policy is as follows:

7 days or less before interpretation startsNo refund
8 days or more before interpretation startsRefund

Translation Cancellations

All Translation Services

For all of our translation services, if a customer wishes to cancel they shall not be entitled to a refund due to the nature of the work. Procurement and work for translation services begins immediately upon purchase.

For this reason, we do not provide any refunds for our translation services. We shall only provide a refund if we are unable to provide the service originally paid for.